Can I update payment information any time?

There are two primary reasons to update payment information on an existing request within iLab:

  1. You may add payment information if it has not yet been added.
  2. You may change payment information if you need to make any changes.

Step 1: Access your service requests

To add or update payment information to an existing request, you must first access your requests from the core facility's page. Once on the core's page, click on the View My Requests tab as displayed in Figure 1.

Figure 1: On the View My Requests tab, you can view all of your requests.

Step 2: Click the payment icon

A list of your open service requests will display on your screen. You can determine whether your service request already contains payment information by observing the payment icon on the right.

Dollar sign with a pencil: Indicates that payment information needs to be added

Dollar sign with a red check mark: Indicates that payment information exists, but can be changed.

Click on the payment icon. (Figure 2)

Figure 2: By clicking the payment icon, you can access and change all payment information associated with the service request.

Step 3:Enter payment information

In the Payment information field enter a funding number or payment method that should be used for payment. You may also enter comments and notes in the Payment Notes box, which can be viewed by the core facility administration. (Figure 3)

Figure 3: Be sure to check the box for each charge to which you want to apply the payment info.

NOTE: The iLab system is not able to process credit cards. If you would like to use a credit card to pay for the services, select credit card box in the payment window. The core staff will contact you to complete payment.

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