iLab Help > Core Admin > Billing & Invoicies
 

How do i dispute charges on an invoice?

STEP 1: Open the invoice.

Open the online version of an invoice by selecting the magnifying glass icon to the far right. Or, follow the link in your email if you are a financial manager who has been asked to review an invoice. (Figure 1)

Figure 1: Click the link within the email.

STEP 2: Select a charge for dispute.

Hover over an individual charge line to display the orange Invoice Dispute flag. Click on this orange flag to initiate the dispute process. A pop-up window will display, with a drop down list of possible dispute reasons. Select an appropriate reason and click Initiate Dispute. (Figure 2)

Figure 2: Select a charge and reason for dispute.

Once a dispute has been initiated, all selected contacts will receive an email notification of the disputed invoice with a direct link to invoice.

Once a charge has been disputed, this orange flag will become permanently visible on the line item. (Figure 3)

Figure 3: Orange flag indicates a disputed charge.


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