How do i resolve billing disputes?
STEP 1: Access the invoice.
STEP 2: Click on the orange flag.
A pop-up window will display with the original dispute details as well as options for addressing the dispute. (Figure 1)
STEP 3: Select the appropriate resolution.
Select an appropriate resolution option and click Resolve dispute. (Figure 1)
Once a dispute has been successfully resolved, the orange flag will turn to green and will note in the hover that the charge under dispute has been resolved. (Figure 2)
STEP 4: Send an email notification.
Select the envelope icon at the top of the invoice.
Choose Dispute Resolution email from the Type drop-down menu. Select who you would like to send the email to and add any personalized messages within the Message box. (Figure 3)
STEP 5: Identify and track disputed invoices.
From Billing Events - Invoices, you can view all invoices. An orange flag indicates an invoice is disputed, while a green flag indicates the dispute has been resolved. (Figure 4)
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