To support your iLab implementation and usage, we've compiled a growing collection of practical guides and resources. Whether you're in the early stages of onboarding, preparing to test your workflows, or finalizing go-live communications, each document below provides targeted instructions, training resources, and ready-to-use templates tailored to your role.

These resources are designed to help service center staff, administrators, and researchers get up to speed with scheduling, permissions, support, and communication workflows using the iLab system. This is a living collection—more topics may be added over time as new needs or areas of focus emerge. Feel free to check back anytime for newly added guides or manuals. 

The table below summarizes each document, giving you their focus area, and provides direct links for further learning and support:

 

Name	Description	Link	Learn More
Request Services Testing Manual	A step-by-step guide for service center staff to test and validate workflows before iLab go-live.	View	Request Services Recorded Webinars
Scheduling and Managing Permissions Testing Manual	A hands-on guide to test scheduling workflows and manage equipment access and training permissions before launch.	View	Creating Permission Groups Schedule Settings
Go-Live Guide	Go-live transition guide with support ticketing instructions, help links, and customizable communication templates for users, PIs, and kiosk operations.	View	iLab FAQs Community Forum System Status
Add Event Testing	Tests booking reservations via the Add Event link and linking reservations to existing service requests.	View	Manage Events
Staff Access to Resources Testing	Covers assigning staff to service requests and subscribing them to equipment calendars for notifications.	View	Members Editing Service Request Templates General Settings
Charge Entry Testing	Tests charge entry workflows: quick-add for new and existing requests, long-standing projects, and bulk CSV uploads.	View	Overview of Charge Entry Quick Add File Upload
Collaborative Cores Testing	Tests the Collaborative Cores feature, enabling multiple cores to independently manage services on a shared project.	View	Managing Collaborative Cores
Kiosk Testing	Walks through kiosk login, starting scheduled and walk-up sessions, and signing out.	View	Using Kiosk Managing Kiosk
Recurring Charges Testing	Tests repeating service charges with custom recurrence patterns, start dates, and billing cycles.	View	Managing Recurring Charges
Time Entry Testing	Covers logging staff hours against projects, correcting charges, and granting staff access to time entry services.	View	Time Entry
Flexible Charges Testing	Tests flexible charge workflows including creating, adjusting, and applying flexible charges to service requests.	View	Add a Charge Manage Services/Charges